Emotional support Iced coffee - Phone metal charm

Shipping Policy

• Orders are processed within 1–2 business days.
• Delivery across Pakistan typically takes 3–5 business days.
• Deliveries to remote or smaller areas may take 3–7 business days.
• Shipping charges are calculated at checkout.
• Cash on Delivery (COD) is available nationwide across Pakistan.

Return & Exchange Policy

• Due to hygiene and product safety reasons, we do not accept returns or exchanges on used or opened products, including nail products and accessories

• If you receive a damaged item, please contact us within 24 hours of receiving your parcel and provide clear photos or videos of the issue

• If you receive the wrong product, please contact us within 24 hours of receiving your parcel and provide clear photos or videos of the issue

• If an item is missing, please contact us within 24 hours of receiving your parcel and provide clear photos or videos of the issue

• Refunds or replacements will only be approved for valid claims after review

Important Notes

• Slight color variations may occur due to lighting and screen settings

• Orders cannot be canceled once they have been shipped

• Shipping charges are non-refundable

• Sale items and discounted products are non-refundable

• For any assistance, please contact us via email or Instagram

Email: novabyayra@gmail.com

Instagram: @novabyayra